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privacy policy

Last Updated: November 1, 2023.

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1. Introduction

Welcome to Lunae Lumen. We are committed to respecting and protecting the privacy of our users in accordance with Canadian laws.

By using our website, you consent to the collection, use, and disclosure of information in line with this policy.

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2. Information Collection

We may collect the following types of information:

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a. Personal Information: This can include:

  • Name

  • Email address

  • Phone number

  • Address

b. Usage Data: Information on how the service is accessed and used, which may include IP address, browser type, time spent on pages, and other relevant statistics.

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3. Purpose of Collection

We will identify the purposes for which personal information is collected at or before the time of collection. This information will be collected to:

  • Provide and maintain our services.

  • Notify you about changes to our service.

  • Allow you to participate in interactive features.

  • Provide customer support.

  • Monitor the usage of our service.

  • Detect and prevent fraud.

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4. Consent

Your knowledge and consent are required for the collection, use, or disclosure of personal information, except where inappropriate.

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5. Data Storage and Safeguards

Your data is securely stored on servers located in Canada unless you authorize its transfer elsewhere. We employ physical, electronic, and procedural safeguards to protect against unauthorized access.

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6. Limiting Collection, Use, Disclosure, and Retention

Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.

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7. Accuracy

Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.

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8. Individual Access

Upon request, an individual will be informed of the existence, use, and disclosure of their personal information and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

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9. Addressing Complaints and Suggestions

Questions or concerns regarding compliance with our privacy policy should be directed to:

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10. Changes to This Privacy Policy

We may update our Privacy Policy periodically. We will notify you of any changes by posting the updated policy on this page. Changes are effective immediately upon posting.

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